1. Overview
Applied Operations Protocols ("AOP", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
When you purchase Protocols from us, we collect:
- Email address
- Name (provided by you or your payment method)
- Organization name (if provided)
- Payment information (processed by Stripe; we do not store credit card details)
- Purchase history
We do not collect personal information beyond what is necessary to process your purchase and deliver your Protocols.
3. How We Use Your Information
We use your information to:
- Process your payment
- Deliver your Protocols via email
- Provide customer support
- Send updates about purchased Protocols (if you've purchased Update Assurance)
- Comply with legal obligations
We do not sell, rent, or share your information with third parties for marketing purposes.
4. Payment Processing
Payment processing is handled by Stripe, a third-party payment processor. Stripe is PCI DSS compliant and uses industry-standard encryption. We do not store credit card information.
Your payment information is subject to Stripe's Privacy Policy.
5. Email Communications
We will send you:
- Purchase confirmation and download instructions
- Updates to purchased Protocols (if you've purchased Update Assurance)
- Important account information
You can unsubscribe from non-essential communications by replying to any email or contacting us directly.
6. Data Security
We take data security seriously. Your information is stored securely and transmitted over encrypted connections.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information as long as necessary to:
- Provide purchased Protocols and support
- Comply with legal obligations
- Respond to disputes or inquiries
You can request deletion of your account information at any time by contacting us.
8. Your Rights
You have the right to:
- Access the information we have about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of non-essential communications
To exercise these rights, contact us at hello@appliedoperationsprotocols.com
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about your CCPA rights.
10. Children's Privacy
Our Protocols are not intended for use by anyone under 13. We do not knowingly collect information from children.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Review their privacy policies when you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and sending you a notice via email.
13. Contact
If you have questions about this Privacy Policy or our privacy practices, contact us at hello@appliedoperationsprotocols.com